Good Sammy Options recognises its obligation to protect the privacy and confidentiality of service users, employees and volunteers of Good Sammy Options services as required by the principles in the Privacy Act 1988. This policy is underpinned by the Australian Privacy Principles which aims to ensure that personal information is protected and the dignity of the individual is respected. The purpose of this policy is to establish standards of privacy, dignity and confidentiality in the organisation’s dealings with prospective, present and past employees, volunteers and users of services.
The policy will also outline the ways in which the data relating to an individual will be protected and comply with the Australian Privacy Principles. Good Sammy Options believes that all employees, volunteers and consumers of service should receive the same level of privacy, dignity and confidentiality as is expected by the rest of the community and is committed to ensuring individuals’ rights are respected.
Privacy and dignity- Privacy relates to all information and practice that is personal or sensitive in nature. The act of ensuring and maintaining privacy and valued status in these matters will protect the rights and dignity of the individual.
Confidentiality – Confidentiality refers to the restricted disclosure and dissemination of private information. All service users, employees and volunteers of Good Sammy Options services will complete a confidentiality form agreeing to comply with the intent of this policy.
Data Protection – Service users, employees, volunteers, parent and/or guardian, where applicable, must give their authority to release and/or obtain information from other sources. Only authorised personnel may gain access to service user/employee files.
Good Sammy Options will:
Good Sammy Options will do its utmost to ensure that the information it holds is accurate, up to date, complete and relevant. On request by a service user, employee or volunteer, Good Sammy Options will let that person know, generally, what sort of personal information we hold, for what purposes, and how that information is collected, held, used and disclosed.
Good Sammy Options will provide service users, employees or volunteer with access to information upon request by the individual or legal guardian, except to the extent that:
Where a service user, employees or volunteer or other individual believes that their personal information has been breached or handled inappropriately by a staff member, or person acting on behalf of the organisation they may contact either:
Any feedback from an internal investigation will be collated and the outcome communicated to the complainant with relevant actions if a breach has been identified. Where a complainant believes that a satisfactory resolution to their complaint has not been achieved, the individual will be informed of their right to have the matter reviewed by an external, independent body, such as the Privacy Commissioner via the Manager Consumer Management.
Should a service user, employees or volunteer be unhappy with the way their personal information is being handled or believe that there is a breach of our obligations in relation to their privacy the Manager will refer the matter to their respective Divisional Manager or the CEO for resolution. If unable to be resolved, the employee or client can be directed to contact the Office of the Australian Information Commissioner on 1300 363 992
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33-35 Bannister Rd, Canning Vale WA 6155
T: (08) 9463 0562