Resources

Smiling mentor and young man sitting at desk outside

We are here to support you.

Part of our commitment is ensuring that our customers, their families and friends can easily understand their rights and responsibilities.

Your rights are outlined in Our Charter below.

We are committed not only meeting – but exceeding – the Disability Service Standards.

We respect the privacy of our consumers. More information is available in our Protecting Your Privacy statement.

We encourage any feedback that will help us improve our services. To provide feedback please go to our Feedback page

Smiling young man working in supermarket

We're here to support you

Good Sammy Options Charter

Guided by integrity, respect, innovation, and individual service. This is what we believe in, and what we are committed to:

Integrity

Being true in all things always
To always be honest with each other

Respect

To treasure the unique dignity of every person
To treat each other the way we would like to be treated
To respect each-others privacy
To treat each other in a polite, friendly and patient way

Innovation

Being prepared to listen, take risks and try new ideas
Be willing to listen and try new ideas

Individual Service

Valuing, rewarding and celebrating the gifts and services of each person in the achievements of the organisation
To recognise and praise each other for a job well done

Disability Services Standards

The National Standards for Disability Services (National Standards) will help to promote and drive a nationally consistent approach to improve the quality of services. They focus on rights and outcomes for people with disability. These are six National Standards that we are committed to:

Rights

The service promotes individual rights to freedom of expression, selfdetermination and decision-making and actively prevents abuse, harm, neglect and violence.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.